Back in July I blogged about how I rang British Telecom to inform them of my move to Scotland and, by a bizarre coincidence, ended up talking to someone who'd just moved in to the same street I was going to.
Well blow me down if it didn't happen again: I rang my bank recently to ask for some deposit envelopes and, out of the hundreds of operators I could have spoken to, in a call centre several hundred miles away, I got through to someone who, it turns out, used to work in the pub at the end of my road!
Try telling me that isn't spooky?
Visual Communication: From Theory to Practice
(Winner of 'Best Higher Education Title' at the British Book Awards 2006)
by Jonathan Baldwin and Lucienne Roberts
More Than A Name: An introduction to branding
by Melissa Davis and Jonathan Baldwin
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