Dropclock

If you love Helvetica this much, here's a screensaver for you...

New York visit

Just a quick update to say I'll be visiting Pratt in New York City on 7 April and State University of New York at New Paltz on 8 and 9 April, when (among other things) I'm hoping to speak to final year design students about Masters study here at Dundee.

Percentage wars

Anna Pickard in The Observer:

Marvellously, The Apprentice brings with it a welcome return of moronic businessisms, as candidates trot out trite examples of things that sound fine in brightly coloured motivational books, but idiotic when tumbling out of mouths.

A favourite is the search for the highest percentage. You may have thought that the highest percentage would be 100, but that would be naive and non-managerial.

For some time, it has not been enough to give 100 per cent effort. To impress, nothing less than 110 per cent is necessary. Or 150 per cent. Or 200 per cent. Percentage wars have broken out and 1,000 per cent is bandied about.

At this point, the notion of percentage flies out of the window and the contestants find themselves stuck in a 'who can think of the biggest number' competition. These are, apparently, some of the best new business minds in the country. Which terrifies me 38,476 per cent.

Time for designers to take responsibility for Terminal 5?

When Heathrow Airport's terminal 5 opened it was hailed as a marvel of engineering and design. Now that it's all descending in to disaster, everyone seems to be blaming British Airways and the British Airport Authority. Why not the designers?

Take a look at this excerpt from The Guardian:

The overnight BA inquest looked at how luggage was loaded on and off the airplanes - one of the biggest failures in Thursday's fiasco.

According to airport sources, the baggage hold-ups were caused by handling teams being in the wrong place to pick up checked-in bags, which had been delivered down chutes from the main conveyor belts.

If those bags are not picked up and loaded on to planes, the sources added, the chutes become full and the conveyor belt overloads.

If this had been a success you could guarantee that someone somewhere would be hailing the miracle of service design, the technical feat of automated luggage sorting systems and, ooh, doesn't the ceiling look lovely too?
But now it's all going pear shaped the role of designers in the mess is being ignored.

Design can't be selective. It can't crow about its successes and then vanish in to the night when it falls apart.
No doubt in 50 years time it will crop up in lectures as an example of 'when design goes wrong' but that's too late. It needs to be looked at now as a case study for current designers to learn from.

Update

Having just had my flight from Edinburgh to Heathrow cancelled, the first leg of my trip to New York, I'm not best pleased with this story.

Jeff Howard says it's system design at fault, not service design and he's technically right, but it's really just semantics - I don't separate systems from services and I'm not convinced you can. Indeed that's a problem we encounter when trying to teach service design - people come up with great ideas for services but ignore the back-end stuff that makes it worse. I suspect selling service design is rife with the same problem.

The 'service' here is checking in your bags. The system supports the service and it's all part of one big whole.

But Jeff's right to point out that the problem is exactly the back-end aspect of the service. Seeing the images of all those cases piled up makes you realise that no matter how shiny the terminal building, or how long the conveyor belts, at some point your bag is going to be tossed on top of hundreds of others by guys in overalls.

Who's this Williams guy?

The BBC is reporting that The Lark Ascending is once more the 'best classical piece of music' for Classic FM listeners. Not sure about the best but it's certainly a great piece. In fact, I might just have to play it right now...

But look at the headline: Williams top of Classic FM vote. Never heard of him.
I just emailed the web site editor to correct it (9.35am) and will now refresh the page every minute to see how long it takes to change it...

UPDATE: It worked:

Universities fear imminent student drought

EducationGuardian.co.uk:

The number of school leavers is expected to plummet over the next 10 years, leaving 70,000 university places unfilled - the equivalent of nearly six universities.

Universities will have to compete harder, target more mature students and those from outside the EU to fill seats in lecture halls as a historic dip in the birth rate translates into fewer student numbers, vice-chancellors said.

Or as some would have it: Head, meet sand.

If medical education had progressed at the same rate as design education

I started writing a post on this subject and it got to a 1000 words. Then I thought a picture would do so cobbled this together. It sums up my thinking far more concisely.

Click the image for a larger version.

What does no tip signify?

I'm going to New York in April so this handy little guide (via Passive Aggressive Notes) is well-timed. But if a 10% tip indicates you hate the server and they suck, then what does no tip signify?

What a weird system...